Sounds like the power supply has failed. Laptop hard disks are used with the battery present in the laptop chassis. Thanks. WD My Book). It’s down on all the others. to the original poster, maybe your router picked a different IP for the MBl on power up? Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. 6 weeks old and the controller fails. After selecting the window, you need to click the Start button. It sounds like the mybook internal power supply has failed. Explanation at: http://www.maxi-pedia.com/Order+allow+deny. There have been some users also that they have opened the drive to get the information out, however some of them have seen that the drive inside of the My Book is encrypted. Thought I would turn off all the services and then reboot my MBL. WD 12TB My Book Duo Desktop RAID External Hard Drive, USB 3.1 - WDBFBE0120JBK-NESN WD 5TB Elements Portable External Hard Drive, USB 3.0, Compatible with PC, Mac, PS4 & Xbox - WDBU6Y0050BBK-WESN Add to Cart I haven’t found the reset button yet, but I did try the old  “unblug power - count to 20-mississippi-power on” method of resetting. Chances are your laptop will see it as a working external drive. I have tried plugging it into different ports, different power plugs (both in wall and power strip) and on different computers. Make sure that the My Book Duo firmware is the most recent, then move the HDDs in the replacement enclosure of the My Book Duo. Are you runnign dhcp? WD has a few that you can look at  here. If I read this right the deny rule is actioned before the allow rule and whatever is reading this file never gets to the allow rule. Now then…  I’ve had a similar problem but I rebooted my MBL before trying to do an update. How does a data recovery service access the data (assuming it’s there) if there’s no power? I found it useful to remotly configure my NAS and now I can’t. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. It takes voltage from your walwart and coverts it to voltages the harddrive needs. How to remove WD5000h1q hard drive from case. Take apart the mybook and remove the harddrive. So I unplugged the USB 3.0 cable and plugged it back in to the computer. I’ve recently purchased a WD Mybook external hard drive to back up all of my physical media with. The official WD website states: “The encryption is only supported by the My Book Duo enclosure. The Dashboard vanished on my MBL post-upgrade to current firmware after reboot BUT the MBL has it’s IP reserved on my router so it always gets the same IP address so the loss of access to the Dashboard ain’t the MBL getting a different IP. Now…  What is basename. On reboot the Dashboard UI is not accessible. Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. Luckily I have kept SSH enabled so had to download te update file to the Public share and initiate the update by executing the firmware update by file script. This also includes external hard disks that come with their own power supply - typically the large external enclosures (e.g. It looks like it’s correct, but puzzling to understand. It sounds like the mybook internal power supply has failed. Although no hard drive is immune from failure, the WD My Book has proven reliable. A drive from the My Book Duo cannot be read by your desktop, and can only be read by another My Book Duo enclosure. Still, after a reboot why did the Dashboard UI die after a reboot? Indeed, on Friday, April 4, WD claimed that " Most My Cloud and My Book Live device owners are now connected. Since then, no power no matter what I’ve tried. If not…  Pass. Bad power cable or data cable connection. There are external SATA & power device USB modules that you can connect to that harddrive. Then power it up and plug into your laptop. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses But, the drive won’t read properly after only THREE DAYS of operation now. Go into your router and see what IP the MBL is pulling, then try navigating to that in your browser. Why I took interest in this thread was because on the previous firmware when I simply rebooted the NAS, the Dashboard became inaccessible. No power cord? Page 1 of 2 - Recovering data from WD "My book" drive thats had a surge failure - posted in External Hardware: My WD My Book external HD had its power supply/controller board fried by a power … From the colour of the LED and the hard drive sounding busy I am assuming at the time I post this that the updatre is in progress. I am running the latest firmware so maybe it’s fix for me. Guidance for My Book 2TB External Disk Failure Issue. Why would a simple reboot kill the Dashboard UI? How do I either: get the data off the WD MyBook 4 ext drive if there’s no power? Hello, I have a 4TB Western Digital MyBook external Hard drive. After the power was restored my MBL has been working fine except for the Dashboard. Powered by Discourse, best viewed with JavaScript enabled, http://www.maxi-pedia.com/Order+allow+deny. 12V AC Adapter Power Supply Compatible WD Western Digital My Book Essential External Hard Drive HDD Charger Cord-6.6 Ft 4.4 out of 5 stars 991 $10.98 $ 10 . The drive is probably good. Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. When the update completed the Dashboard became alive. Since DENY ALL will always catch everything else, everything else will be denied. Please help. It’s a file named allow.conf in the /tmp folder. No joy. Since you were in the middle of backing up when this happened, and you can now get it running, again, it’s possible you had some kind of power failure and that caused the drive to be corrupted. If you do not have a remote connection to … I’m already kicking myself and don’t need others to make me feel worse. Step-4: Location of WD My Book External Hard Drive For your WD My Book external drive, you have to select the drive letter. As if.....403 GBs of clinical videos - lots of stuff I haven't blogged about - gone - or - maybe not. Hopefully you have SSH access enabled. After the power was restored my MBL has been working fine except for the Dashboard. 98 $16.99 $16.99 WD Drive Utilities only supports Windows 10/8.1/8/7. Then power it up and plug into your laptop. My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; … I’m sort of thinking that this new (annoying) “security” feature that W.D. History. However, you will most likely not be able to recover any corrupted files. Have no idea what could have caused the power to stop, how to get it back on, and/or how to remove the data if the drive has no power. Unsupported hard drives. Here’s what I’ve already tried: 1.took the WD MyBook 4 AC adapter and plugged it into a Seagate external drive - the Seagate powered up, so it seems that the AC adapter is ok. tried using the Seagate’s AC adapter (don’t have another WD ext drive) with the WD MyBook 4 drive - still no power, tried changing USB 3.0 cables with one I know works with the Seagate drive - no power to WD MyBook 4 drive, tried plugging WD MyBook 4 into a different laptop - still no power. AC Adapter for Western Digital Wd Power Supply Cord: Pwr UL Listed 12V Extra Long 6.5 Ft My Book Av DVR Expander Essential Elite Studio Elements Cloud Da-24b12 Wa-18g12 ADS-24S-12 WDPS037RNN 4.5 out of 5 stars 168 MY BOOK ESSENTIAL USER MANUAL ABOUT YOUR WD DRIVE – 1 About Your WD Drive Welcome to your My Book® Essential external hard drive, an elegant, high-capacity storage solution for all the chapters of your di gital life. EDIT: Luckily the update using updateFirmwareFromFile.sh worked and the Dashboard UI began working again under the current firmware. Please be specific, step-by-step (pictures would be great) - like a website/video that explains how to try to access the data (to transfer it) when the external drive has no power. Why did it fail to execute? Most of the disks in my setup show a temperature of 35-45 degrees Celsius. ), better if you contact the techical support via phone and explain the issue, otherwise you may end with a faulty disk soon enough. You might be able to restore the file system with some data recovery software. Our latest edition features visual, easy-to-use, automatic, continuous backup software and drive lock security protection. We found just 21 reported failures out of 358 Amazon reviews of the 4 TB model, or 6 percent. No problem. Which dashboard? I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my power … It’s another issue (I would call it a bug) that W.D. Please only respond if it’s constructive - not criticism. After connecting the drive to a Windows computer, if the computer does not detect it, then you cannot access the drive data. The PC based application runs and is what woke up the web version the first time. In fact it was in the process of transferring files when it suddenly disappeared from the HP Envy PC (Windows 8.1) it was attached to. Mind, you, I did spot something that might be part of the cause of the Dashboard dissapearing within the MBL…. Thanks, good to know. I think that either some piece of hardware has stopped working OR some how a piece of software has shut the external drive down. So now what? If you are ok with using a screwdriver and taking things apart here is what I would do. All you may need is a new external enclosure. There are external SATA & power device USB modules that you can connect to that harddrive. (Ps - Always keep plenty of candles and batteries on hand. I don’t know if it matters but the PC was updating Windows security software - as well as transferring (backing up) files from the WD MyBook 4 external drive to a Seagate external drive. Maybe it needs to go back to Western Digital if the reset button does not work. Apparently the power button on the MyBook enclosure can get stuck, and since holding the power button on many devices is a way to reset them or otherwise send custom commands to the … As soon as I saw the error message about the failed file transfer I checked to find the drive no longer listed on MyComputer. Buying a new MyBook Elite enclosure, removing the new drive, and installing your old drive may allow for data recovery. Pass… I’ll try not reboot my MBL incase that kills the Dashboard again. It takes voltage from your walwart and coverts it to voltages the harddrive needs. Take apart the mybook and remove the harddrive. If the USB connector or power supply connector fails and encryption is enabled, your best option may be to repair the USB connector on the enclosure/board. And thank God for my battery powered radio. It’s down on all the others. Everything seemed fine, but then it happened again. The page does not respond and times out. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; I’d hate to have this thing poop out on me. introduced may be causing the bug where the Dashboard becomes inaccessible even from the local area network. The IP is allocated dynamically but the IP is reserved on the router so the IP stays the same. Yes I did. But anyone who might know what to do about this situation, please respond. The Dashboard isn’t mission critical, but it’m sure it’s trying to tell me something. I’m keeping the SSH session open during the update in-case closing the interactive sessions also terminates the update. If it’s not fixed then the only thing I can think of is if the IP address changes on the MBL NAS then this file does not get altered so the Apache web server does what it’s told and denies access to all? Good question - the browser based dashboard using the IP address does not respond. After everything that you have tried, the best recommendation would be to contact a professional Data Recovery company to get the information out of the hard drive. Seems a bit suspicious. Thanks for all of your help and suggestions. do you have one reserved? The stupid lights abruptly went out here in San Diego last Thursday. The page does not respond and times out. Does anyone know how to access the drive to check the power, starting with how to remove it from the case without causing any damage? My Book 4 Power Failure - how can I get the data if there's no power. https://do0g.blogspot.com/2008/03/how-to-recover-from-failed-my I didn’t spill anything into, next to, or drop the WD MyBook 4 external hard drive. Beginning today, it stopped powering on. WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. I’ve recently documented what I did in the official “latest firmware” thread/discussion on this here community forum. Is it possible that the WD MyBook 4 external drive has gone into some kind of protective or sleep mode (a software issue) and if so, is there anything I can try to get it to power up? However this time when I tried to remove and reattach the USB cable, nothing happened - which was when I noticed that there was no light on the front of the MyBook 4 external drive! The stupid lights abruptly went out here in San Diego last Thursday. The WEB dashboard, or the PC WD dashboard? And then later I attempted to reinstall from the disk. Luckily I had SSH enabled so managed to download the Debian upgrade archive from WD’s product support site and directly invoke the script that initiates an update from file. I cannot get it to turn on. Dunno then. will deny Everything except from 172.16.x.x. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement. decided to deliberately introduce, their explanation is to close off a security hole. I’d had a lot of discs lying around, so I wanted to consolidate it all into one, physical package. Powered by Discourse, best viewed with JavaScript enabled. As the allow.conf file is in the \tmp folder I assume it’s included from another of Apache’s configuration files and it’s in the tmp folder because it’s re-written by some script when the network configuration changes. Physical damage of WD … AC Adapter for Western Digital Wd Power Supply Cord: Pwr UL Listed 12V Extra Long 6.5 Ft My Book Av DVR Expander Essential Elite Studio Elements Cloud Da-24b12 Wa-18g12 ADS-24S-12 WDPS037RNN 4.5 out of 5 stars 174 WD My Book is an external hard drive used for backup and storage. 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